Last Updated: 10/03/2025

At Jibran Handicrafts Producer Company Limited, we’re committed to your satisfaction with our high-quality handicrafts. If your purchase doesn’t meet your expectations, our Return and Refund Policy ensures a simple and fair resolution.

1. Eligibility for Returns

Items qualify for return if they meet these conditions:

• Unused and in the same condition as delivered.
• In original packaging with all tags and labels intact.
• Accompanied by a receipt or proof of purchase (e.g., order confirmation email).

2. Time Frame for Returns

You may request a return within 30 days from the date of delivery. Returns requested after this period cannot be accepted for refunds or exchanges.

3. How to Initiate a Return

Follow these steps to return an item:

1. Contact our customer service team at info@jibranhpc.com or +91-9320683747 .
2. Provide your order number and a brief explanation of the return reason (e.g., damaged, defective, or unwanted).
3. We’ll email you a return shipping label (if applicable) and instructions within 1-2 business days.
4. Pack the item securely and ship it back using the provided label or a tracked courier service.

4. Refund Process

After receiving your return, we’ll:

• Inspect the item within 2-3 business days and email you to confirm receipt.
• Notify you of refund approval or rejection (e.g., if the item is used or damaged).
• If approved, process your refund to your original payment method within 7-10 business days.
  Note: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Non-Returnable Items

These items are not eligible for return:

• Gift cards
• Downloadable digital products
• Items opened, used, or not in original condition

6. Exchanges

For a different size, color, or item:

• Initiate a return as outlined in Section 3.
• Place a new order for the replacement item on https://jibranhpc.com/.
  We’ll refund the original item once received, per Section 4.

7. Damaged or Defective Items

If your handicraft arrives damaged or defective:

• Contact us within 7 days of delivery with photos of the issue.
• We’ll provide a free return label and offer a refund or replacement, based on availability.

8. Contact Us

Have questions about our Return and Refund Policy? Reach us at:

• Email: info@jibranhpc.com
• Phone: +91-9320683747
• Address: C/O BASHIR AHMAD RANGRAIZ S.K . COLONY ANANTNAG ANANTNAG ANANTNAG JK 192101